The call you miss doesn’t have to become the customer you lose.
When nobody can answer, Taskera sends an instant text, starts the conversation, captures the details and keeps the opportunity alive in your CRM.
What is missed-call text back?
Missed-call text back is an automation that sends an instant text message to a caller whose call wasn’t answered, starting a conversation while the person still has the need in mind.
Most missed calls are never returned in time
Taskera connects your phone line to the CRM. If a call isn’t answered, a text goes out within moments. When the caller replies, an AI agent captures their needs, offers a booking, and logs the conversation. If they don’t reply, follow-up continues automatically.
What happens after a missed call
Every step is recorded in your CRM, so nothing depends on someone remembering.
- A call goes unanswered
Busy, on site, or after hours.
- A text goes out immediately
In your business’s name.
- The caller replies
And the conversation starts.
- The agent captures the need
And the contact details.
- A booking is offered
Where the enquiry suits one.
- The CRM logs everything
With follow-up if there’s no reply.
What’s included
Instant text response
Sent within moments of a missed call.
Custom messages
Different wording for busy, closed or after-hours.
Two-way conversation
The agent handles the reply, not just a one-way message.
Lead capture
Name, need and preferred time collected by text.
Booking links
Move straight to an appointment.
Team alerts
You’re told when a conversation needs a person.
Where it’s used
- Trades and home services working on site
- Practices busy with patients
- Workshops with technicians away from the phone
- After-hours calls across any service business
Industries we set this up for
Frequently asked questions
How quickly is the text sent?
It is designed to go out within moments of the missed call. Exact timing depends on how your phone system is set up.
Do I need a new phone number?
Not necessarily. It depends on how your calls are routed today. We review your setup on the strategy call.
Are there rules about texting customers?
Yes. Messaging rules differ between the UK and US and depend on the type of message. We build in sensible defaults, including opt-out handling, and you remain responsible for your own compliance.
What to look at next
See where enquiries are being lost.
Book a strategy call and we’ll map your current lead flow, then show how Missed-Call Text Back would fit into it.